top of page

SHIPPING POLICY

The shipping and delivery of the purchased product shall take place via Japan Post, or Yamato Transport through several types of service that may alternatively be available, depending on the delivery address, the costs of which shall be specified at the checkout.

Shipping and Delivery

  1. Free economy shipping: We are pleased to offer free economy shipping to all domestic orders of JPY11,000.

  2. When will we ship your order? Orders take approximately 24 to 48 business hours to complete and are processed Monday to Friday.

  3. Do you need any help? Our advisors are ready to assist you by email at hidemi392@gmail.com from Monday to Friday 9 AM-5:00 PM JST

Delivery shall be deemed to have been completed when the shipment is materially available to the customer or third-party person indicated by them. Delivery will be proven by the signing of the delivery note at the address indicated by the customer in the order request or according to another procedure usually used by the courier.

​

Teshionne undertakes to deliver the products by the date indicated in the order summary communication. If no date was indicated, the product will be delivered within the estimated period when selecting the delivery method and in any event within a maximum period of 30 days from the order confirmation date.

​

In the case of delays and/or changes to the product ordered, Teshionne will promptly notify the customer, who may alternatively set a new delivery date or cancel the confirmed order. If the order is canceled, Teshionne will refund the customer the full amount paid.

​

No delivery is made on Saturdays and Sundays.

bottom of page